Returns
As a consumer, you can withdraw from your purchase within 14 days without giving any reason. How the withdrawal period is calculated, how to withdraw, the effects of withdrawal and the model withdrawal form are set out in our Refund policy.
To withdraw, send an unequivocal statement to Stahlor GmbH, Karlstr. 11, 88069 Tettnang, Germany, or by e-mail to info@stahlor.com. The direct cost of returning the goods is borne by the customer.
Statutory warranty
The statutory warranty for defects applies to all products. For new goods purchased by consumers, the warranty period is two years from delivery. If a product is defective, please e-mail info@stahlor.com with your order number, a short description of the defect and, where possible, photos.
A manufacturer's guarantee, where offered, applies in addition to your statutory rights and does not limit them.
Questions before ordering
If you are unsure whether a product fits your vehicle or installation, e-mail info@stahlor.com before ordering.
